Terms and Conditions
Last Updated: August 31, 2026
Welcome to BensalemFlorist.com (“Bensalem Florist,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of BensalemFlorist.com (the “Website”), including purchases of floral arrangements, gifts, delivery services, and other products or services offered through the Website.
Please read these Terms carefully before using the Website or placing an order.
BY ACCESSING THIS WEBSITE OR PLACING AN ORDER THROUGH BENSALEMFLORIST.COM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THESE TERMS AND CONDITIONS.
1. About Bensalem Florist
BensalemFlorist.com provides customers with the ability to order floral arrangements and related products for delivery in Bensalem, Pennsylvania and other areas we serve.
Orders may be prepared and fulfilled by local florists or other floral fulfillment partners serving the recipient’s delivery area.
The appearance of the name “Bensalem Florist” or BensalemFlorist.com should not be interpreted as a representation that every order is prepared at a single physical retail storefront in Bensalem. Our goal is to provide customers with convenient access to professionally arranged, hand-delivered flowers through our network of local fulfillment resources.
2. Orders and Acceptance
Submitting an order through the Website does not necessarily constitute final acceptance of that order.
All orders are subject to availability, payment authorization, delivery-area availability, florist availability, product availability, and our ability or the ability of a fulfillment partner to complete the requested delivery.
We reserve the right to accept, decline, cancel, or modify an order when reasonably necessary. This may occur because of product availability, delivery limitations, incorrect pricing, suspected fraud, weather, circumstances beyond our control, or other fulfillment issues.
If we cannot fulfill an order and no reasonable alternative can be arranged, the appropriate amount paid for the unfulfilled order will be refunded.
3. Same-Day Delivery
Same-day delivery may be available for qualifying orders placed before the applicable daily cutoff time.
Same-day delivery is not guaranteed unless expressly stated as guaranteed during the ordering process.
Availability may depend on the recipient’s location, florist availability, product availability, holidays, weather, order volume, delivery conditions, and the time the order is received.
Orders placed after a same-day cutoff may be delivered on the next available delivery date.
4. Delivery Times
We make reasonable efforts to have orders delivered on the requested delivery date. However, unless a specific delivery time has been expressly guaranteed and accepted by us, delivery times are estimates and are not guaranteed.
Delivery schedules may be affected by circumstances outside our reasonable control, including traffic, weather, holidays, florist workload, recipient availability, security restrictions, building access, hospital policies, funeral-home schedules, school or business hours, and other local conditions.
For time-sensitive occasions such as funerals, memorial services, weddings, business events, or other scheduled events, customers should provide complete and accurate event information when ordering.
5. Recipient Information and Delivery Addresses
Customers are responsible for providing complete and accurate recipient information, including the recipient’s name, delivery address, apartment or suite number when applicable, telephone number, and any other information reasonably necessary to complete delivery.
We are not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated information supplied by the customer.
Additional charges may apply if an order must be redirected or redelivered because incorrect information was provided.
6. Recipient Unavailable or Unable to Accept Delivery
If the recipient is unavailable, the delivery person may, when reasonable and appropriate, leave the arrangement in a safe location, leave it with another person, contact the recipient, leave delivery instructions, or attempt delivery again.
The appropriate method depends on the location, weather, product, delivery circumstances, and professional judgment of the person making the delivery.
Some locations—including hospitals, nursing facilities, schools, military facilities, secured buildings, businesses, hotels, funeral homes, and gated communities—may impose their own delivery restrictions.
We cannot guarantee delivery directly into the recipient’s hands when circumstances prevent doing so.
7. Flower and Product Availability
Flowers are natural, seasonal products. Availability can vary considerably based on season, geography, weather, supply conditions, holidays, and local inventory.
The photographs displayed on BensalemFlorist.com are intended to represent the overall style, size, color palette, and character of an arrangement. Because flowers are natural products and arrangements are individually created, the delivered arrangement may not be identical to the photograph shown on the Website.
Natural variations in color, shape, bloom size, maturity, and appearance are normal and are not considered defects.
8. Substitution Policy
Occasionally, substitutions may be necessary to ensure timely delivery and appropriate quality.
When particular flowers, plants, containers, vases, baskets, decorative elements, or other components are unavailable, we or the fulfilling florist may substitute items of comparable style, quality, and value.
We will make reasonable efforts to preserve the arrangement’s overall appearance, theme, color palette, and value.
For arrangements featuring a single predominant flower variety, reasonable efforts will be made to maintain that variety whenever possible. When circumstances make that impossible, a comparable substitution may be made.
During major floral holidays—including Valentine’s Day and Mother’s Day—substitutions may be more common because of unusually high demand and limited availability.
9. Hand Delivery
Products represented as hand delivered are intended to be delivered locally rather than shipped to the recipient as an unarranged boxed floral product through an ordinary parcel carrier.
Depending on the delivery area and order, fulfillment and delivery may be performed by an independent local florist or fulfillment partner.
10. Pricing and Payment
Prices displayed on the Website are stated in U.S. dollars unless otherwise indicated.
The final order price may include the product price as well as applicable delivery charges, service charges, taxes, and other charges disclosed during checkout.
Customers will have an opportunity to review the applicable charges before submitting an order.
We reserve the right to correct pricing, typographical, or technical errors. If an error materially affects an order that has already been submitted, we may contact the customer to obtain approval of the corrected amount or cancel and refund the affected order.
11. Cancellations and Changes
Requests to cancel or modify an order should be made as soon as possible.
We will make reasonable efforts to accommodate requests, but an order cannot necessarily be changed or canceled after preparation or delivery has begun.
Orders involving custom products, special-order merchandise, weddings, events, funeral work, or products purchased specifically for an individual order may be subject to additional restrictions.
If we are able to cancel an order before fulfillment, an appropriate refund will be issued to the original payment method.
12. Freshness and Satisfaction Guarantee
We want customers and recipients to be satisfied with their flowers.
Bensalem Florist guarantees that floral arrangements will be fresh upon delivery.
If you believe an arrangement was delivered in an unacceptable condition, please contact us promptly and provide the order information and a description of the problem. We may request photographs or other reasonable information necessary to evaluate the issue.
When a qualifying freshness problem is verified, our remedy may include replacing the affected floral arrangement or refunding the applicable purchase price.
The appropriate remedy will depend on the circumstances.
This provision modernizes the guarantee already contained in the previous Terms, which provided for replacement or refund when an arrangement was not fresh upon delivery.
13. Refunds
Refund eligibility depends on the circumstances surrounding the order.
A refund ordinarily will not be provided merely because:
- the recipient was unavailable;
- inaccurate delivery information was supplied;
- reasonable floral or container substitutions were necessary;
- natural flowers vary somewhat from website photographs; or
- delivery occurred at a different time of day than expected when no specific delivery time was guaranteed.
Nothing in these Terms is intended to eliminate rights or remedies that cannot legally be waived under applicable law.
Approved refunds will generally be returned to the original payment method.
14. Greeting Card Messages and Customer-Provided Content
Customers may have the opportunity to provide greeting-card messages, delivery instructions, names, photographs, reviews, or other information.
You are responsible for content you submit and agree not to submit unlawful, threatening, defamatory, fraudulent, obscene, infringing, or otherwise unlawful material.
We reserve the right to decline to transmit content that we reasonably believe violates these Terms or applicable law.
15. Website Information
We attempt to keep information on BensalemFlorist.com accurate and current. However, occasional errors may occur involving descriptions, photographs, prices, availability, delivery areas, dates, or other information.
We reserve the right to correct errors or update information without prior notice.
16. Intellectual Property
Unless otherwise indicated, the Website and its original content, text, graphics, logos, design elements, software, photographs, and other materials are owned by or licensed to Bensalem Florist and are protected by applicable intellectual-property laws.
Third-party trademarks, photographs, product information, logos, and other materials remain the property of their respective owners.
You may use the Website for lawful personal and noncommercial purposes. You may not reproduce, distribute, modify, commercially exploit, scrape, republish, or create derivative works from protected Website content without authorization, except as otherwise permitted by law.
17. Copyright Complaints
We respect the intellectual-property rights of others.
If you believe material appearing on BensalemFlorist.com infringes a copyright that you own or are authorized to enforce, please send a written notice containing sufficient information to identify the copyrighted work, the allegedly infringing material, your contact information, a statement of your good-faith belief that the use is unauthorized, and a statement that the information provided is accurate and that you are authorized to act for the copyright owner.
Copyright notices should be sent to:
Bensalem Florist
Email: help@bensalemflorist.com
18. Third-Party Florists and Service Providers
We may rely upon independent florists, delivery providers, payment processors, technology providers, and other third parties to operate the Website and fulfill customer orders.
These third parties may have their own operating procedures and limitations.
Nothing in these Terms creates an employment, partnership, joint-venture, or agency relationship between a customer and any independent fulfillment provider.
19. Website Availability
We do not guarantee that BensalemFlorist.com will operate continuously or without interruption, delay, security issues, technical problems, or errors.
We may modify, suspend, restrict, or discontinue portions of the Website when reasonably necessary for maintenance, security, operational, legal, or business reasons.
20. Disclaimer of Warranties
EXCEPT FOR EXPRESS WARRANTIES SPECIFICALLY PROVIDED IN THESE TERMS AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
NOTHING IN THIS SECTION EXCLUDES A WARRANTY OR CONSUMER RIGHT THAT CANNOT LAWFULLY BE EXCLUDED.
21. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BENSALEM FLORIST AND ITS OWNERS, AFFILIATES, EMPLOYEES, CONTRACTORS, SERVICE PROVIDERS, AND FULFILLMENT PARTNERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO YOUR USE OF THE WEBSITE OR PRODUCTS OR SERVICES PURCHASED THROUGH IT.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY ARISING FROM AN INDIVIDUAL ORDER WILL NOT EXCEED THE AMOUNT ACTUALLY PAID BY THE CUSTOMER FOR THE ORDER GIVING RISE TO THE CLAIM.
THESE LIMITATIONS DO NOT APPLY WHERE LIABILITY CANNOT LAWFULLY BE LIMITED OR EXCLUDED.
22. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Bensalem Florist and its affiliates, owners, employees, contractors, and service providers from claims, damages, liabilities, and reasonable expenses arising from your unlawful misuse of the Website, violation of these Terms, or infringement of another person’s rights.
23. Privacy
Your use of BensalemFlorist.com is also subject to our Privacy Policy.
The Privacy Policy explains how information may be collected, used, stored, and disclosed in connection with the Website and customer orders.
[LINK “Privacy Policy” TO THE ACTUAL BENSALEMFLORIST.COM PRIVACY POLICY PAGE.]
24. Fraud and Unauthorized Transactions
We reserve the right to decline, cancel, hold, or investigate orders that we reasonably believe may involve fraud, unauthorized payment methods, identity misuse, abuse, or other suspicious activity.
We may request additional information necessary to verify an order before fulfillment.
25. Prohibited Uses
You may not use the Website to violate applicable law, interfere with Website security or operation, attempt unauthorized access to systems or information, transmit malicious software, commit fraud, impersonate another person, infringe intellectual-property rights, or engage in conduct intended to damage Bensalem Florist or other users.
26. Governing Law and Disputes
These Terms and any dispute arising from your use of BensalemFlorist.com will be governed by the laws of [INSERT CORRECT STATE], without regard to conflict-of-law principles, except where applicable federal law or another law that cannot contractually be waived provides otherwise.
Any venue or jurisdiction provision should be based upon the Company’s actual legal location and entity structure.
[DO NOT PUBLISH THIS SECTION UNTIL WE INSERT THE CORRECT GOVERNING STATE AND VENUE.]
Your existing Terms specify Florida law and exclusive venue in Orange or Seminole Counties, Florida. I have intentionally not carried that provision into the new agreement as fact because the source doesn’t explain why a Bensalem-focused business would use Florida jurisdiction.
27. Changes to These Terms
We may update these Terms periodically to reflect changes to our services, Website, business practices, or applicable requirements.
When we make changes, the revised Terms will be posted on this page with an updated “Last Updated” date.
Your continued use of the Website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
28. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
29. Entire Agreement
These Terms, together with the Privacy Policy and any other policies expressly incorporated into them, constitute the agreement between you and Bensalem Florist concerning your use of the Website and purchases made through it, except where separate written terms expressly apply.
30. Contact Us
Questions regarding these Terms, an order, delivery, or BensalemFlorist.com may be directed to:
Bensalem Florist
Website: BensalemFlorist.com
Email: help@bensalemflorist.com
Phone: 215-688-3790